What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

All payment data is stored via our payment gateway partner, Stripe. Delivery information is shared with our delivery partner for fulfilment purposes. Their privacy policy may be found at Stripe’s website.

Madews does not and will not ever sell, rent or share your personal information, including your e-mail address, to any third parties for any purposes without your expressed permission. Your transaction data will be available to some extent in your account page after you have logged-in. You create this in acknowledgement of this privacy policy. You must protect your own password as Madews will not be liable for any unauthorised use of our website.

Madews website automatically gather information about the use of the Site. This data is used to improve your experience and flow through the Site. This includes the use of cookies and other technologies.

Visitor comments may be checked through an automated spam detection service.

Additional information

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Delivery

We provide flower delivery across Singapore except Tuas, Jurong Island, Changi Airport, All Checkpoints and Army Camps. All other standard delivery is free of charge! If your order consists of the above delivery addresses, we’ll be contacting you on the availability of our delivery men with additional charges involved.

The image displayed is indicative in nature. Actual product may vary in shape or design as per the availability. Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. Occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

The chosen delivery time is an estimate and depends on the availability of the product and the destination to which you want the product to be delivered.

Since flowers are perishable in nature, we attempt delivery of your order only once. We strongly recommend all customers to allocate a safe location to place the bouquet should the recipient be unavailable or uncontactable to receive the order to prevent re-delivery.

There will be a $10 re-delivery fee imposed should the delivery be unsuccessful. These are the factors that count as an unsuccessful delivery: 1) Recipient is uncontactable or unavailable for more than 10 minutes to receive the bouquet, and no prior special instructions or safe location indicated for the bouquet. 2) Delivery address provided by the customer is incorrect or invalid. Customer will be notified by email or WhatsApp on the unsuccessful delivery. The order will only be redelivered after payment and updated on the next available delivery date and time.

Once the order is prepared for delivery, the delivery cannot be redirected to any other address. The product is hand delivered and will not be delivered along with courier products.